NATIONWIDE
BUILDING MAINTENANCE
Electrical Plumbing Drainage Roofing
NORMAN’S Pocket Toolbox AND 24 HR EMERGENCY CALL OUT CARD
THE NORMAN GROUP
Roller Shutters
Joinery
Locksmiths
Glazing
Alarms
Lifts
Air Conditioning
Nationwide a company you can trust
WHAT WE DO
What We Do
Nationwide your One Stop Building Maintenance solution, servicing every aspect of
the fabric of your building, and multiple sites, throughout the UK and Ireland.
Low Cost Call Outs
Reactive Maintenance
6 star Emergency Services
Preventative Maintenance
Delapidations
Small Refurbishment Works
Special Projects
UK NATIONAL CALL CENTRE
NATIONWIDE BUILDING MAINTENANCE From our Call Centre
You can now experience constant live updates, instant communication by interactive
web enabled computerisation, open all day and night. Our open message boards are
there for you to watch and respond, at your leisure. We are ready to despatch over
one thousand engineers to match your request for Building Maintenance to every corner
and city of the UK and Ireland.
Whether by telephone, fax, email or interactive on the web
you can place your call out requirements. Then view, at the touch of a button, all
your updates to work in progress, quotes, completions (with costs budgeted to actual)
on your private notice board. We will design your own dashboard to suit your every
need. We are able to envision the Regional Manager, enlighten your Head Office staff,
report to your Property Department, Financial Director and Chief Executive.
INTRODUCTION
Live and Interactive
My National Call Centre is centralised in Edinburgh. Our World Class Help Desk Teams
facilitate the very latest in Digital and Interactive Technology...... 24/7. Nationwide.
For 365 days my Web enabled computerised IT System offers you live Interactive updates
of jobs in progress to completion. Please feel free to send for your copy of our
Toolbox or go on line at www.normanuk.ltd.uk
to view my toolbox complete with the full range of Nationwide services and competitive
rates. Today s requirements need to satisfy your cost savings and time management.
For every CEO, Financial Director, Head of IT and Property Department, I can offer
a bespoke system. With a click of a button, with Norman acting as your Nationwide
help desk facility, you can access all the statistics you require for cost analysis,
calls completed and explore all works undertaken in each region for every Area Manager.
Would you as a Maintenance Manager like to, at the click of your button, view a
chosen site to see live through Norman s eyes my Worksheet, signed by your manager
with my handwriting showing a full report of all I have done to fix your problems?
Nationwide.
NORMAN S
Well.... Sit back relax, and click online for Norman
– the Nationwide Building
Toolbox
Maintenance Help Desk Solution for all your Property Facilities!
WE KNOW CREDIBILITY HAS TO BE EARNED
...Norman
Nationwide 24 hours 7 days a week 365 days a year
Air Conditioning Locks Break Ins Pest Control
Drainage Plumbing
Electrical Refrigeration
Gas Repairs Roller Shutters
Glazing Roofing
Joinery Safes
EMERGENCY CALL
Our Number Nationwide
Tel: 0843 208 6887
Fax: 0843 208 6889
1 John s Place, Leith, Edinburgh EH6 7EL
Email: jobs@normanuk.ltd.uk
normanuk.ltd.uk
Nationwide
Call Out Rates 2010
United Kingdom
YOUR CHOICE OF SERVICE: STANDARD TRADES
CALL OUT RATES UK 2010
£17.50 LOW COST ECONOMY 14 28 DAYS
Subject to Availability
£30 LOW COST PLANNED 7 14 DAYS
£35 STAR 2 5 DAYS
£45 STAR 24 HOURS
£55 STAR SAME DAY
£75 STAR 4 HOURS
£130 STAR * 2 HOURS
£250
STAR NOW
* GUARANTEED (OR YOU ONLY PAY £75)
Attendance includes travel and first hour on site only
The above rates apply to normal working hours (Monday Friday; 08.00 16.30) Bank
Holidays charged at 2x rate Parking/congestion charges/bridge tolls at cost 2 5
days is up to 5 working days (excluding holidays and
weekends)
Same day orders must be received by 12noon or will
be applied at NOW, 2 hour or 4 hour rate as applicable
All calls after midnight and before 08.00am are subject
to NOW schedule rate
Outside of normal working hours the call out charge,
is subject to a 2hr or NOW call out charge. The trade rates
are subject to 50% uplift (see Trade Rates page)
Additional men reduction of:
£5.00 on call out charge; £10.00 on NOW rate
Two men teams chargeable as required Nationwide
Travelling time is chargeable in N. Ireland and outlying
regions of Scotland only
From 1st January 2010 NATIONWIDE 0843 208 6887
Nationwide
Trade Rates 2010
United Kingdom
Attendance Charged including thereafter STAR SERVICE
travel and first per half hour hour on site increments
Joiner/Carpenter £35.00 £14.50
within M25 £15.50
Roofer £35.00 £14.50
within M25 £15.50
Cleaner £35.00 £14.50
within M25 £17.50
Plumber £35.00 £14.50
within M25 £17.50
Electrician £35.00 £14.50
within M25 £18.40
CALL OUT SPECIALIST RATES NATIONWIDE
Glazier £95.00 £20.00
Roller Shutters * £95.00 £21.00
Drainage * £95.00 £42.70
Locksmith/Specialist * £105.00 £21.40
Gas Engineer * £105.00 £26.70
Air Conditioning ** £105.00 £25.65
/Refrigeration **
Specialist trade call out rates as above are dayrates. Out of Hours plus 50% excluding
NOW calls.
* TRAVEL TIME is chargeable only as appropriate
** AIR CONDITIONING/REFRIGERATION is subject to: A minimum charge of 2 hours A minimum
charge of 4 hours for a same day call out
SPECIALIST CALL OUT RATES for emergency Nationwide services are subject to availability
for 4 hour, 2 hour and NOW charges
From 1st January 2010
TRADE RATES
UK 2010
CALL OUT RATES IRELAND 2010
Call Out Rates 2010 -Euros
Ireland
YOUR CHOICE OF SERVICE:
€38 LOW COST ECONOMY 14 28 DAYS
SUBJECT TO AVAILABILITY
€70 LOW COST PLANNED 7 14 DAYS
€76 STAR 2 5 DAYS
€80 STAR 24 HOURS
€85 STAR SAME DAY
€95 STAR 4 HOURS
€175 STAR * 2 HOURS
€325
STAR NOW
* GUARANTEED (OR YOU ONLY PAY €95)
Charges thereafter per half hour increments of €35.00 to all of the above services
Attendance includes travel and first hour on site only The above rates apply to
normal working hours (Monday Friday; 08.00 16.30)
Bank Holidays charged at 2x rate Parking/congestion charges/bridge tolls at cost
Same day orders must be received by 12noon or will
be applied at NOW, 2 hour or 4 hour rate as applicable
All calls after midnight and before 08.00am are subject to NOW schedule rate Outside
of normal working hours the call out charge,
is subject to a 2hr or NOW call out charge. The trade rates
are subject to 50% uplift (see Trade Rates page)
Additional men reduction of:
€10.00 on call out charge; €20.00 on NOW rate
Two men teams chargeable as required
Travelling time is chargeable in N. Ireland only
From 1st January 2010
QUOTATION CHARGES
Additional Information
QUOTATION REQUESTS FOR STANDARD TRADES ONLY
7 Days 2/5 Days Same Day FREE £35.00 £55.00
REPORTS/SURVEYS FOR
SPECIALIST TRADES & ROOFING WORKS
From £100.00
MINIMUM JOB LIMIT
Standard £250.00 Roofing £500.00 FOR SPECIALIST TRADES ONLY
NOW, 2 hr and 4 hr Emergencies are subject to availability.
THE NOW SERVICE
The NOW service guarantees our help desk back up service of Air Traffic Control
, offering 15 minute update monitoring of operatives with tracking to site, arrival
time and then updating to completion of task.
NECESSARY SURCHARGE
We are able to review the charging structure under our Terms and Conditions without
notice, however rather than reassess and alter each type of callout charge, it has
been more approprite at this time to apply a common surcharge This has been put
in place at this time. This surcharge assists with offsetting the many increases
in transport costs, various environmental levies and numerous other issues which
have taken place over time, without the necessity of having to carry out a full
review and we consider that in overall terms this will be more economic than changing
the callout rates at this time.
NEW LEGISLATION ON LAMP WASTE DISPOSAL
End of life discharge lamps now need to be handled differently since the implementation
of the Landfill Directive and the new Hazardous Waste Regulations throughout the
UK.
As a contractor we have to register with the Environment Agency and produce a quarterly
report on every consignment of hazardous waste made. This report is then sent to
the Environment Agency and a charge is made which is now compulsory. This is mandatory
and not optional and is in effect today! It is therefore necessary for us to pass
on the charges to our customers at a rate of £0.85 per lamp 6ft and under,
and £1.65 per lamp 8ft and over.
Therefore this charge will be incurred on all jobs with effect
From 1st January 2010
SPECIALIST
TRADE RATES
Additional Specialist Planned and TP Reactive Services Nationwide
PA testing Cover 1st 20 items £60.00 min Sprinklers
Relamping Cost +25% Air Conditioning
Fixed wire test Cost +25% Fire Alarm/Emergency Lighting
Fire alarms Cost +25% Fire extinguishers
Emergency lighting Cost +25% Intruder Alarms
Signage Cost +25% Lifts
Gutter Cleaning Cost +25% Legionella
CCTV surveys Cost +25% CCTV
Pest control Cost +25% Asbestos/Fire Surveys
Window board ups Cost +25% Pest control
Safe engineers Cost +25% Gas and Boilers
5 year Fixed Wire Signage
Shutter Servicing Gutter Cleaning
Words Of Wisdom from Norman
EXCELLENCE AWARD W NNER
It is unwise to pay too much, but it s unwise to pay too little. When you pay too
much, you lose a little money that is all.
When you pay too little, you sometimes lose everything, because the thing that you
bought was incapable of doing the thing it was bought to do.
The common law of business balance prohibits paying little and getting a lot. It
can t be done.
If you deal with the lowest bidder, it s well to add something for the risk you
run. And if you do that, you will have enough to pay for something better.
JOHN RUSKIN (1819-1900)
Terms & Conditions
TERMS &
CONDITIONS
DEFINITIONS
In these conditions the Contractor means Norman (UK) Ltd, the Client means the company
with whom the Contractor enters into a maintenance contract, whether written or
not.
ACCEPTANCE
The placing of an order by or on behalf of the Client is deemed to be an acceptance
by the Client of all the Contractor s terms and conditions of contract, including
all rates. The Contractor s terms and conditions are the only such terms to apply
to any contract between the Contractor and the Client.
RATES
All the Contractor s rates and call out/arrival charges are set out in the information
brochure as supplied by the Contractor. The Contractor reserves the right to increase
these rates and call out/arrival charges upon notice of same being given to the
Client, and such rates and call out/arrival charges will be reviewed from time to
time.
SAFETY
The Contractor is governed by extensive regulations (both statutory and otherwise)
to carry out works safely. It is the Contractors policy that where circumstances
dictate such a requirement, operatives will work in pairs. The Contractor therefore
reserves the right to charge the Client for both operatives, where such regulations
provide, or where the Contractor deems provision of such operatives to be necessary.
ESTIMATE
(a)
Where the Contractor is required by the Client to provide an estimate, such estimate
shall be defined as the Contractor s best estimate for the completion of the works
required on that particular job.
(b)
When an estimate is agreed, the Contractor undertakes to limit the total costs to
the estimated cost (+VAT) unless the Contractor notifies the Client of the need
to revise the estimate prior to completion of the work.
(c)
The Contractor only undertakes to comply with an estimate as in (b), provided that
there is no deterioration in the state of repair of the premises and/ or concealed
or latent defects becoming apparent following authorisation being given by the Client
for the Contractor to complete the works.
CLIENT’S OBLIGATIONS
The Client shall provide to the contractor without charge an adequate light and
water supply, power for portable tools, a site telephone where appropriate and facilities
for the storage of plant tools, equipment and materials during the progress of the
work at the site where the work is to be carried out.
MATERIALS
(a)
All materials specified are offered subject to the usual trade conditions imposed
by the suppliers of such materials.
(b)
All samples submitted are only a fair example of such materials.
(c)
The Contractor reserves the right to substitute alternative materials of a comparative
quality in the event that the originally specified materials are unavailable for
whatever reason as and when required by the Contractor.
(d)
All unfixed materials provided by the Contractor shall remain the property of the
Contractor until such time as the Client has made payment for all sums due or to
become due under the contract.
WASTE SYSTEMS
The Contractor cannot accept any responsibility for waste systems which become blocked
again within a short time of having been cleared to a state of free running.
TERMS & CONDITIONS
In the event that the Client prevents or impedes the Contractor in the execution
of any works, or is in breach of any of these conditions, the Contractor reserves
the right to adjust the contract price to the extent of any loss and expense thereby
caused to the Contractor.
DELAY
In the event that any completion date is agreed between the Contractor and the Client,
such completion shall be extended on application by any time lost to the Contractor
due to any strikes, lockouts, variations, supplier or subcontractor delay or any
other circumstances beyond the Contractor s reasonable control. In such circumstances
the Contractor undertakes to use their best endeavours to complete the works with
a minimum of delay.
DEFECTS LIABILITY
The Contractor will remedy any defects in the works which are the Contractor s responsibility
within a reasonable time provided such defects are notified to the Contractor within
six months of the completion of the works. The Contractor shall not be responsible
for any defects whatsoever unless such defect is notified to the Contractor in writing
immediately such defect becomes apparent to the Client.
AUTHORISATIONS
All accounts and completed works for reactive maintenance will be detailed and signed
for on site. All paperwork relevant to the call out will accompany each invoice.
CONTRACTORS INVOICES
The Contractor will invoice the Client for all works within a reasonable time of
the completion of same. Such invoices are deemed to be reasonable and due for payment
unless the Client provides the Contractor with a written objection in respect of
the same within 14 days of the date of the Contractor s invoice.
PAYMENT
(a)
Unless otherwise stated all the Contractor s rates and prices are exclusive of VAT.
(b)
The Contractor s invoices are due for payment within 30 days of the date of the
invoice.
(c)
If credit is withdrawn all invoices are due for immediate payment.
(d)
The Contractor reserves the right to charge the Client interest on overdue accounts
at base rate charged by the Bank plus 10% until date of payment.
(e)
The Client shall make all payments without any set off or discount or retention
save as may have been previously agreed in writing or whatever nature, but payment
of an invoice is not to be regarded as a waiver of any of the Client s rights with
reference to defects properly notified to the Contractor.
DETERMINATION
The Contractor may give notice in writing to determine the Contract with the Client,
without prejudice to any other rights of the Contractor if:
(a)
The Client fails to make any payment due to the Contractor (see ACCEPTANCE).
(b)
The Client commits any act of bankruptcy, or a petition for winding up is presented
to the court or a receiver or administrator is appointed over any part of the Client
s business, and in the event of determination as aforesaid the Client shall be immediately
liable for all works undertaken, whether invoiced or not, and any loss or expense
caused to the Contractor by any reason of the determination.
Health & Safety
The Health and Safety at Work Act 1974 makes provision for the Health and Safety
and Welfare of everyone in the workplace.
As Employers are required under the Act to declare a written safety policy and to
ensure that the means of effectively implementing the policy are set up.
Our Company Health & Safety Policy is stated below and the means of implementation
will be developed as necessary to meet the full requirements of the Act.
POLICY STATEMENT
It is our Policy as a Company to provide working conditions and develop working
practices that are safe, and to create an environment that is not injurious to the
health of Employees in any way.
Health & Safety at work responsibility is a prime task for Management and Employees
at every level, and safe working practices will have priority over all other operating
requirements,
i.e. A job or task must not be carried out where there is a risk to Health &
Safety.
Employees and Nationwide Associates are reminded that they have a duty, in law,
as well as in common sense, to co operate with the Company by actively improving
safety standards and taking care of themselves and others who may be at risk of
injury.
Employees will be given Safety Rules in the aspects of their work.
Everyone is expected to work in accordance with the Safety Rules in such a way that
accidents and injuries to themselves, and others are avoided.
The Safety Programme & Risk Assesment Procedure are constantly under review.
The Safety Rules of Nationwide and its Associates are common Rules and apply to
all Employees, Directors, Managers, Supervisors, Tradesmen, and all
Labourers, Mates and Trainees.
Full Policy and Insurances available on request
HEALTH& SAFETY
Nationwide 24 hours 7 days a week 365 days a year
Air Conditioning Locks Break Ins Pest Control
Drainage Plumbing
Electrical Refrigeration
Gas Repairs Roller Shutters
Glazing Roofing
Joinery Safes
EMERGENCY CALL
Our Number Nationwide
Tel: 0843 208 6887
Fax: 0843 208 6889
1 John s Place, Leith, Edinburgh EH6 7EL
Email: jobs@normanuk.ltd.uk
normanuk.ltd.uk
Brochure:Layout 1 12/4/10
www.normanuk.ltd.uk
HEAD OFFICE
NATIONWIDE BUILDING MAINTENANCE
ALL TRADES, REGIONAL AND LOCAL
IN SAFE HANDS WITH NORMAN
FOR EMERGENCIES, REACTIVE, PLANNED & ALL SPECIALIST TRADES
0843 208 6887
email: jobs@normanuk.ltd.uk
The Norman Group
1 John s Place, Leith, Edinburgh EH6 7EL Tel: 0843 208 6887 Fax: 0843 208 6889
www.normanuk.ltd.uk